Winrolla Login: Accessing Your Account
Your Winrolla account lives at the operator's own site. This portal cannot restore, unlock or verify accounts — only the operator's support team can help with those requests.
How to sign in to your account
The sign-in route is straightforward once you have registered with the operator.
- Open the operator's own site at the address you used when you first signed up.
- Look for the sign-in button and click it.
- Enter the email address you registered with.
- Enter the password you chose at registration.
- Confirm, and you are in.
No account yet? Registration happens at the operator's site too.
What to do when sign-in fails
A handful of causes account for most refusals, and each has its own fix.
- Wrong credentials — check the email address matches the one you registered with, and try the password again with caps lock off.
- Unverified account — the operator requires certified ID, proof of residence, proof of ownership and transaction histories before releasing a first withdrawal. Sign in still works, but withdrawals wait until verification clears.
- Session problem — clear your browser cache and cookies, or try a private window.
- Self-exclusion — if you closed the account or set a break period, the lock stays in place until that period ends. This is not a bug; contact the operator if you need help.
- Regional restriction — the operator excludes 35 jurisdictions, and access is refused from those regions.
Resetting a forgotten password
The operator's own password-reset route sends a link to the email address on your account. Request the reset, check your inbox (and your spam folder), and follow the link to set a new password.
If the email address you used at registration is no longer accessible, contact the operator's support team at [email protected]. They will ask for identifying details before they can reconnect the account to a new address.
Signing in from a phone
The operator's site works in a mobile browser, and the account and password are the same as on desktop. No separate mobile credentials, no second registration.
The operator does not publish details of a dedicated app, so the mobile route is the site itself opened in your phone's browser.
Why an account gets blocked
A few situations restrict access, and understanding them saves time.
| Cause | What happens |
|---|---|
| Verification hold | Documents requested within 30 days; sign-in works, but withdrawals are paused until verification completes |
| Self-exclusion | Account closed for the period you requested; the operator will not reopen it early |
| Inactivity | After 180 days without a login, the account is marked inactive and a monthly €5 fee applies until the balance reaches zero |
| Disputed documents | If requested documents are not provided within 30 days, the account may be closed and funds forfeited |
Where to get help
Sign-in problems, blocked accounts and password resets all go to the operator's support team, not to this portal.
Reach them at [email protected]. Live chat is available around the clock. The operator states that complaints receive a response within 10 days.
Before you write, have these details to hand: the email address on the account, when the problem started, and the exact message you see on screen. The first reply will be more useful if support already has the context.
Keeping your account secure
A few habits keep access safe. Sign in only at the operator's own address — typed in yourself or saved as a bookmark, never through a link in an email or a message. Use a password you have not used anywhere else. On a shared device, sign out when you are done.
The operator does not publish details of two-factor authentication, so the password alone is the gate.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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Frequently asked questions
How do I sign in to my Winrolla account?
Open the operator's site, click the sign-in button, and enter the email and password you chose when you registered. If you have not registered yet, sign-up happens at the operator's site.
What should I do if I have forgotten my password?
Use the operator's password-reset link to receive a reset email at the address on your account. If that email is no longer accessible, contact support at [email protected] with identifying details so they can reconnect the account to a new address.
Can I sign in from my phone?
Yes. The operator's site works in a mobile browser, and you use the same account and password as on desktop. The operator does not publish app details, so the mobile route is the site in your phone's browser.
Why is my account blocked?
Common causes include a verification hold (documents needed before a first withdrawal), self-exclusion in force, or inactivity past 180 days. Contact the operator's support at [email protected] if you need help understanding a specific restriction.
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