Winrolla payments: deposits, withdrawals and what they really take

• Winrolla
• Winrolla payments

Winrolla supports deposits and withdrawals across a range of methods, though the operator does not publish a full list of specific providers. The terms mention credit and debit cards, e-wallets and bank transfers, but do not name which brands within those categories are available. What follows is what the operator does confirm about timings, limits and costs.

Getting money out, and how long that really takes

Withdrawal requests go to the financial department, which works through them within 96 business hours after you submit the request or 96 hours after your last payout cleared. The department operates 6 AM to 5 PM GMT, Monday to Friday, so a request late on Friday effectively starts on Monday.

You can have a maximum of three pending withdrawals on your account at any one time. How much you can take out per transaction depends on your VIP level, determined by your activity over the prior 90 days.

Level	Per transaction	Per day	Per month
Level 1	500 EUR	500 EUR	7,000 EUR
Level 2	1,000 EUR	2,000 EUR	25,000 EUR
Level 3	1,000 EUR	3,000 EUR	30,000 EUR
Level 4	1,500 EUR	4,000 EUR	50,000 EUR
Level 5	1,700 EUR	5,000 EUR	75,000 EUR

If you have not been actively placing bets for a month, your status drops to the lowest level automatically, which tightens those ceilings. The figures above are the stated maximums; what you actually receive depends on passing verification first.

Funding an account here

We accept deposits by credit or debit card, e-wallets and bank transfer. The operator reserves the right to set minimum and maximum deposit amounts at its discretion, and does not publish fixed figures for either. Before you can withdraw, deposited funds must be wagered at least once — the x1 rollover requirement.

If you request a payout before meeting that turnover, we may cancel all winnings and keep a commission: 10% of your last deposit (minimum 0.5 EUR), or 15% if the account was funded by bank card or bank transfer. That commission is taken from the deposit itself, not from any winnings.

A separate rule applies monthly: all deposited funds and subsequent winnings must meet a minimum monthly wagering requirement before a withdrawal can be approved. We reserve the right to decline your request if you have not wagered at least 20 EUR within the calendar month of the withdrawal request. This threshold sits on top of the x1 rollover above.

What it costs you

The operator does not publish withdrawal fees, so whether one applies to your chosen method is not stated in the terms. Currency conversion charges are not mentioned either. What is confirmed:

• the 10% or 15% commission if you withdraw before wagering your deposit at least once;
• a 5 EUR monthly administration fee after 180 days of inactivity, charged until your balance reaches zero.

If you do not log in for six months, the account is considered inactive and that fee starts. The only way to avoid it is to return before the 180-day mark.

Proving who you are

We will ask for certified ID, proof of residence, proof of ownership and transaction histories of the payment methods you used — including bank or credit card statements. You have 30 days to provide those documents once requested. We usually verify them within 10 days after you answer the request in full.

We may also carry out verification by phone, face verification or other means. If you request a refund and do not provide the requested identity documentation within 30 days, the refund will not be effected, your account will be closed, and all funds forfeited.

When a payout is late or refused

The most common reasons a withdrawal does not clear are incomplete verification, an unmet rollover requirement, or an account flagged for security review. Our terms also confirm that no refund can be performed after a deposit or associated bonus has been used to place a bet.

If you believe a payout should have cleared and it has not, contact our support team at [email protected] with the transaction date, the amount and the method you requested. Have your account email ready as well. Support operates 24/7 by live chat and aims to inform you of a complaint outcome within 10 days.

Play within your limits

Withdrawals exist so you can take your winnings and walk away. If you find yourself chasing losses or depositing more than you intended, that is a signal worth listening to. You can self-exclude by contacting [email protected], or close your account the same way — though closing is only allowed if your balance is zero, and any positive balance or pending withdrawal will be voided if you close early.

For free, confidential support with gambling in the UK, visit BeGambleAware or call the National Gambling Helpline on 0808 8020 133, available 24/7. Access to this site is restricted to persons aged 18 and over (18+).

Last updated: 23 October 2026